Member Spotlight: Glenn’s Repair & Rental

You just celebrated your 50^th anniversary, congratulations! Can you tell us about how your business began?

Geoff: Glenn’s Repair & Rental was founded in 1968 by Glenn. Initially, the business started as service only. However due to demand, Glenn’s Repair & Rental expanded into sales a year later. Fifty years have passed, and the store is still in its original location; I’m proud to be the fourth owner of this establishment.

What’s a day like in your shoes?

Geoff: I’m always busy. My day usually starts at 6:30 a.m. and ends around 5:00 p.m. but during the spring months, March through May, I’m here from 4:30 a.m. until 8 or 9 p.m. I’ll stay at work as long as it takes to get the job done for my loyal customers.

Inside Glenn’s Repair & Rental

It sounds like you’re always ready to work hard; what motivates you?

Geoff: I’ve always been a self-motivated person. Once I commit to something I see it through to the end. This drive has also helped me stay on the lookout for new business. Did you know that I was one of the first places around to start offering battery operated equipment? A good work ethic pays off. I’ve grown Glenn’s Repair & Rental sales from $231,000 to sales just shy of a million.

Glenn’s Repair & Rental Merchandise

That’s fantastic! Is there anything you’d like to share with your customers?

Geoff: I don’t want my customers losing money, which is why I’m firmly against propane exchanges. They’re a waste of money. Even when your tank feels low it’s rarely empty, but most places that do exchanges won’t tell you that.

Also, while I won’t match online prices or those of my competitors, the service you’ll receive from my store is worth it. When you buy from my business, I guarantee that you’ll receive a machine that’s already put together, runs well, and I’ll even go over how to best use it. Not to mention the quality of service you’re going to receive from us after your purchase. The team and I ensure that our loyal customers have what they need quickly. Fantastic aftercare service beats the cheaper option every time.